Refund policy

At Dugouts & Daisies, every item is made to order just for you through our print-on-demand production partner, Printify. Because of this, we handle returns and refunds a little differently than traditional retail stores.

Returns & Exchanges

We do not accept general returns or exchanges for:

• Incorrect size selection
• Buyer’s remorse
• Color variation due to screen settings
• Ordering the wrong item or shipping address

Please review all sizing charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives:

• Damaged
• Misprinted
• Defective
• Incorrect from what you ordered

Please contact us within 7 days of delivery so we can make it right.

To request a replacement or refund, email us with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we will gladly provide:

• A replacement item, or
• A full refund if a replacement is not available

Lost Packages

If your tracking information shows your package as delivered, but you have not received it:

1. Please check with neighbors or your local carrier first.
2. Contact the shipping carrier directly.
3. If you still need assistance, reach out to us and we’ll do our best to help.

We are not responsible for packages lost due to incorrect shipping information provided at checkout.

Order Cancellations

Because orders go into production quickly, cancellations or changes must be requested within 12 hours of purchase. After production begins, we may not be able to cancel or modify the order.

Refund Processing

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Contact Us

For any questions about your order, please contact us at:

Email: hello@dugoutsanddaisies.com
Shop: Dugouts & Daisies

We appreciate your support of our small business and truly value every order.